RAMAN ECLIPSE SOLUTIONS LLC (“we” or “us” or “our”) takes your privacy seriously.We are committed to protecting and respecting your personal information.
The purpose of this Privacy Policy is to explain how we collect, use, store and protect your personal information.

1. Information we collect

We may collect the following types of information when you visit our online store, register for an account, purchase a plant, use the Services, or interact with us:

Personally Identifiable Information: This includes your name, email address, mailing address, phone number, etc.
Payment Information: Credit card information or other payment method information may be requested if you make a purchase.
Device Information: We may collect basic information about the device you are using, such as browser type, IP address, operating system, date of access, etc.
Purchase History: Includes information about the products you purchased, quantities, and related order information.
Communication records: your emails or chats with our customer service team.
2. Use of Information

We collect your personal information mainly for the following purposes:

Order Processing: to process your purchase, delivery and related matters.
Customer support: to answer your questions or solve your problems, including order inquiries, returns/exchanges, etc.
Personalized Experience: to provide personalized product recommendations and content based on your purchase history and preferences.
Marketing and Promotions: with your consent, we may send offers, promotions or new product information via email or SMS.
Legal Compliance: We may need to disclose your information where required by law.
3. Sharing and Disclosure of Information

We are committed to not selling your personal information to third parties. We may share your personal information only under the following circumstances:

Third Party Service Providers: In order to complete transactions and provide services (e.g., delivery companies, payment processors, etc.), we may share your information with partners and third party service providers. Such third party service providers will only use your information to the extent necessary to fulfill the service and are required to comply with our Privacy Policy.
Legal Requirements: We may disclose your information if we are required to do so by law or if we believe that disclosing your information is necessary to comply with the law, enforce our policies, or protect our rights, property, or safety.
4. Protection of Information

We use industry-standard technology and security measures to protect your personal information, including data encryption, firewalls, and access controls. However, please note that while we make every effort to protect your personal information, any information transmitted over the Internet involves certain security risks, and therefore we cannot guarantee 100% data security.

5. Your rights

You have the right to access, correct or delete the personal information we have collected. You also have the right to request that the processing of your information be stopped or, in some cases, to withdraw your previous consent. If you wish to exercise these rights, please contact us through our customer service.

6. Children’s privacy

Our Services do not apply to children under the age of 13 and we do not knowingly collect personal information from children under the age of 13. If we become aware that a child under the age of 13 has provided personal information, we will take steps to delete that information immediately.

7. External Links

Our online store may contain links to third party websites. Please note that these websites are not governed by this Privacy Policy. We recommend that you read the privacy policy of any external website you visit.

8. Updates to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated Privacy Policy. We recommend that you check this page regularly for any updates.